A condom is a thin, stretchy sheath worn over the penis or inserted into the vagina or anus during sexual activity to reduce the risk of sexually transmitted infections (STIs) and unintended pregnancy.

Open the condom package carefully, being sure not to tear the condom. Pinch the tip of the condom to leave room for semen, and unroll the condom onto the erect penis. After ejaculation, hold the base of the condom and withdraw the penis while still erect. Discard the used condom in the trash, and do not reuse it.

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When used correctly and consistently, condoms are highly effective at reducing the risk of STIs and unintended pregnancy. However, no form of contraception is 100% effective, so it is important to use condoms in conjunction with other forms of birth control and get regularly tested for STIs.

Yes! They are lubricated with silicone oil. They are also free from Lidocaine and benzocaine, Nitrosamines, Nonoxynol-9 + Spermicides.

No way, that's like trying to use a teabag twice! Always use a new condom.

Condoms should be stored in a cool, dry place, away from direct sunlight and extreme temperatures. Do not store condoms in your wallet or glove compartment, as the heat and friction can damage the condom.

Unfortunately not, our condoms are made out of 100 % natural latex.

Get creative! Try different flavors or textures, experiment with different positions, or incorporate them into foreplay. Remember, safe sex can be fun too!

Condoms have an expiration date printed on the packaging, and it is important to use them before that date. Using expired condoms can increase the risk of breakage and reduce their effectiveness.

Yes, we are proud to offer cruelty-free and vegan condoms. Our condoms are not tested on animals, and no animal by-products are used in their manufacturing process. You can feel confident knowing that no animals were harmed in the production of our condoms.

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Absolutely! Our PRIMEROS condoms not only prioritize your pleasure but also the well-being of our planet. We're proud to share that they are CO2-neutral, plant-based, and lovingly crafted in a solar-powered factory.

But that's not all! When you purchase a pack of PRIMEROS condoms, you become a part of something bigger. Each pack features a scannable QR code that unveils the inspiring Climate Partner projects supported by your purchase. Discover the initiatives making a positive impact, and prepare to be amazed by the number of tonnes of CO2 our PRIMEROS manufacturing processes have offset to date.

And it doesn't stop there! We care deeply about sustainability and the communities involved. The rubber used in our condoms is sustainably harvested from rubber trees through the Regenerative Rubber Initiative. This initiative brings together small agroforesters, fostering a cooperative effort to ensure responsible rubber sourcing.

So, rest assured that when you choose PRIMEROS, you're not just prioritizing pleasure but also making a conscious choice for the environment and supporting the livelihoods of small agroforesters.

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Accidents happen! We're sorry to hear that the condom broke. Your safety is important to us. Please reach out to our customer support team immediately at wtf@primeroscondom.com. We'll assist you and ensure your concerns are addressed promptly.

FYI: Just remember to visit your friendly neighborhood doctor within 72 hours to nip any potential issues in the bud.

We currently ship within the United States (all 50 states).

For US orders under $50.00, standard shipping is $4.95. For US orders over $50.00, standard shipping is FREE. 

We are currently only shipping within the United States, but we hope to ship to more countries soon! Check back in the near future.

We accept all major credit cards, plus PayPal and Google / Apple Pay.

Absolutely! All Primeros packages are discreet, plain, and logo-free on the outside, keeping the fun and excitement for your eyes only. Share the joy or keep it to yourself—it's up to you!

Orders generally ship within 2 - 3 business days of purchase. We ship Monday through Friday (except holidays).

You will receive a tracking number via email once your order has shipped. You can use this number to track your package online and monitor its delivery status.

Typically, our products arrive within 5-10 business days if you live in the US. Click on the tracking number on the order confirmation you received to see the exact journey your order will take from us to you. 

Due to the nature of our products, we cannot accept returns or exchanges for condoms once they have been opened. However, if you receive a defective product, please contact us and we will be happy to assist you.

We apologize for the inconvenience. Please reach out to our customer service team at wtf@primeroscondom.com. They will assist you with the issue.

We apologize for any inconvenience caused by a missing order. If you haven't received your package within the estimated delivery timeframe, there are a few steps you can take:

Use the tracking number provided in your shipping confirmation email to check the status of your package. Sometimes, there may be delays or updates from the shipping carrier that can provide more insight.

Reach out to our customer support team at wtf@primeroscondom.com with your order details, including the order number and any relevant information. We will investigate the issue and work to resolve it as quickly as possible.

Ensure that the shipping address provided during the checkout process is accurate. Sometimes, incorrect addresses can lead to delivery issues. If the address was incorrect, please contact our support team to correct it and arrange for re-delivery if necessary.

Rest assured, we are committed to resolving any issues with missing orders promptly. Our customer support team will work closely with you to ensure a satisfactory resolution.